Client Success Administrator

Wilmington, NC

USD 44K-44K (estimate) Mid-level Full Time

@ B...

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Found 5h ago

Tasks

Administer Net Promoter Score surveys
Administer onboarding and offboarding surveys
Coordinate customer follow ups
Coordinate service recovery actions
Execute client check ins
Maintain reporting dashboards
Manage customer escalations
Manage customer sentiment data
Oversee client retention programs
Perform quality control on customer communications
Produce executive reporting
Track and document customer feedback
Validate service recovery plans

Perks/Benefits

Skills/Tech-stack

Education

N/A

Roles

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Client Success Administrator

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