Administrative Services Technical Support Specialist

US | Texas | Dallas

USD 52K-60K Entry-level Full Time

@ O...

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Found 21d ago

Tasks

Assess and prioritize incoming cases
Deliver training sessions
Document steps to reproduce
Maintain knowledge base for customer self service
Manage support cases in Salesforce Service Cloud
Provide customer technical guidance and software training
Provide customer technical support via phone chat web email
Research known issues and defects
Triage incidents by severity urgency and content
Troubleshoot issues and replicate incidents
Use AI tools to improve customer support

Perks/Benefits

Skills/Tech-stack

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Administrative Services Technical Support Specialist

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