Director, Enterprise Operations
Tasks
- Conduct technical bridge calls
- Configure monitoring systems for timely alerts
- Coordinate external communications
- Coordinate with vendors and third parties
- Deliver post incident reports and root cause analyses
- Document incident activities and decisions
- Drive incident response across teams
- Ensure incident handling aligns with policies and regulatory requirements
- Ensure readiness through training and drills
- Escalate critical issues to executive management
- Implement workarounds and mitigations
- Lead incident command and coordination
- Maintain incident management procedures and playbooks
- Manage and enforce third party SLAs
- Minimize MTTR
- Monitor incident trends and recurring issues
- Oversee incident detection alerting and tracking tools
- Participate in audits and provide compliance evidence
- Provide real time stakeholder updates
- Recommend preventive measures with engineering teams
- Track actions and lessons learned
Perks/Benefits
Skills/Tech-stack
Alerting | Cause analysis | Crisis Communication | Crisis Leadership | ITIL | Incident Management | Mean Time To Repair | Monitoring | Netcool | Network Infrastructure | Network operations | PagerDuty | Problem Management | Root Cause Analysis | Root cause | SLAs | ServiceNow | Vendor management
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
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