Technical Support Engineer - T2
Tasks
- Collaborate with SOC and R and D teams
- Create documentation and knowledge base articles
- Deliver remote training and hands on guidance
- Deploy optimize customer environments
- Install configure tune products
- Investigate issues provide workarounds
- Provide customer feedback for product improvement
- Troubleshoot customer problems and meet SLAs
Perks/Benefits
Skills/Tech-stack
Active Directory | ELK Stack | Linux | MacOS | Microsoft Windows | Netstat | SCCM | SIEM | SQL | TCP/IP | Telnet | Windows server | Wireshark
Education
N/A
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