Five9 Administrator
El Segundo, California, United States
USD 81K-172K (estimate) Mid-level Full Time
Tasks
- Administer and maintain Five9 platform
- Configure IVR queues campaigns dialers and reporting
- Create runbooks and Tier 1 support procedures
- Develop disaster recovery and contingency plans for voice services
- Implement telephony solutions for business continuity
- Lead telephony integrations for acquisitions and business applications
- Manage telecom vendor relationships and escalate issues
- Manage user accounts permissions and integrations
- Monitor network traffic capacity and security
- Perform preventive maintenance backups and recovery
- Provide Tier 1 through Tier 3 technical support
- Troubleshoot Five9 telephony and agent issues
Perks/Benefits
- 401k match
- Commuter benefits
- Dental insurance
- Employee assistance program
- Flexible spending accounts
- Health insurance
- Life insurance
- Long-term disability
- Paid Holidays
- Paid time off
- Short-term disability
- Vision insurance
- Well-being coaching
Skills/Tech-stack
Automation | Business Continuity | CRM Integration | Call Queuing | Dialer | Disaster Recovery | Five9 | IVR | Network Security | Network Traffic | Network traffic monitoring | Packet switching | Powershell | REST API | Telecom integration | Telephony | Traffic Monitoring | VoIP
Education
Regions
Countries
States
Cities
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