Incident Response Analyst II
Tasks
- Acknowledge and investigate alarms
- Administer asset and alarm records
- Analyze operational data and trends
- Coordinate incident resolution
- Execute escalation procedures
- Maintain facility logs and records
- Maintain monitoring master data
- Manage incident tickets and work orders
- Monitor facility systems 247
- Participate in after-hours support
- Perform remote data center support
- Prepare operational reports
- Respond to operational events
- Review vendor technical documentation
- Support audit and risk management
- Support preventive maintenance compliance
- Track maintenance and change requests
- Triage incidents
Perks/Benefits
Skills/Tech-stack
24x7 monitoring | Alarm triage | BMS | CMMS | Cause analysis | Change Management | DCIM | Data Analysis | Data center | Data center operations | EPMS | Electrical Power Systems | Electrical power | Escalation procedures | Fire detection | Fire detection and suppression | HVAC | Incident Management | MOP | Mechanical Systems | NOC operations | Operational reporting | Power Systems | Risk Assessment | Root Cause Analysis | Root cause | S&OP | SLA management | Ticket management
Education
Associate Degree | Bachelor of Arts | Bachelor of Engineering | Bachelor of Science
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