Journeyman-NOC Administrator (R-00165)
Tasks
- Collaborate with IT teams to improve availability and resilience
- Communicate network event status to stakeholders
- Detect network problems using monitoring tools
- Document incidents changes and troubleshooting steps
- Escalate incidents to engineering and security teams
- Follow escalation paths and change management procedures
- Implement network changes and document them
- Investigate network outages and alerts
- Maintain operational records for reporting and tracking
- Monitor network infrastructure in real time
- Perform routine network maintenance
- Support network improvement and risk mitigation strategies
- Troubleshoot network issues and performance degradations
Perks/Benefits
- 401k match
- Cell phone reimbursement
- Home internet reimbursement
- Maternity leave
- Medical insurance
- Paid Holidays
- Paid time off
- Paternity leave
- Training and certification support
Skills/Tech-stack
Alert management | Change Management | Cisco | Documentation | ITIL | Incident Response | Juniper | Network Monitoring | Network Troubleshooting | Network maintenance | SolarWinds
Education
Bachelor of Engineering | Bachelor of Science | High School Diploma
Roles
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