CTS Operations Analyst
Virtual - Illinois, United States
R
USD 50K-90K (estimate) Entry-level Full Time
Tasks
- Analyze operational data
- Assign resources to customer workloads
- Communicate issue status to customers
- Document daily operational activities
- Escalate issues to engineers
- Improve support processes
- Maintain service delivery records
- Monitor assigned technologies
- Perform incident troubleshooting
- Provide Tier 1 support
- Review reporting for trends
- Support SLA and SLO compliance
- Transfer knowledge to next shift
Perks/Benefits
- N/A
Skills/Tech-stack
Desk support | Help desk | Help desk support | Incident Management | Microsoft Excel | Microsoft Outlook | Microsoft PowerPoint | Microsoft Word | Nimsoft Unified Management | Operational Monitoring | Problem Management | Remedy | SLA | SLO | ScienceLogic | ServiceNow | Ticketing systems
Education
Associate Degree | Bachelor of Arts | Bachelor of Engineering | Bachelor of Science
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