Cloud Application Support Engineer for Analytics Platforms (Tableau, Dremio, Posit)
Tasks
- Assign permissions at site and object level
- Conduct ad hoc upgrades and maintenance
- Coordinate releases in staging and production
- Create service projects and user accounts
- Distribute software licenses
- Document release notes and rollback plans
- Escalate and resolve vendor support cases
- Implement application monitoring
- Maintain configuration documentation and diagrams
- Monitor security vulnerabilities
- Participate in support cadence calls
- Perform backups and scheduled upgrades
- Provide audit logs and reports
- Provide customer onboarding support
- Schedule and manage application changes
- Troubleshoot production issues
Perks/Benefits
- N/A
Skills/Tech-stack
AWS | AWS CLI | AWS IAM | Amazon CloudWatch | Amazon EC2 | Amazon S3 | Amazon VPC | Bash | CI/CD | Cause analysis | CloudFormation | Configuration Management | Confluence | GitLab | GitLab Runners | Incident Management | Infrastructure as Code | Jira | Python | Root Cause Analysis | Root cause | Scripting | Windows server | “as-code”
Education
Bachelor of Engineering | Bachelor of Science | High School Diploma | Master of Arts | Master of Science | PhD
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