Product Support Engineer
London, Greater London, GB
R
GBP 40K-50K (estimate) Mid-level Full Time
Tasks
- Analyze network protocols
- Escalate priority issues to R and D
- Improve team processes and documentation
- Investigate customer issues
- Maintain customer satisfaction
- Provide regular customer status updates
- Reproduce reported problems
- Resolve technical support cases
- Troubleshoot complex production issues
Perks/Benefits
- N/A
Skills/Tech-stack
DHCP | DNS | HTTP | Linux | Networking | SaaS | TCP/IP | Wireshark
Education
N/A
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