Escalation Engineer - ZIA/ZPA
Bangalore, IND; Mohali, IND
INR 3000K-4000K (estimate) Senior-level Full Time
Tasks
- Document incident resolutions in support database
- Engage with customers on critical support incidents
- Provide input on product and code changes
- Provide post sales technical support for escalated issues
- Reproduce customer issues for verification
- Troubleshoot and test customer environments with engineering
Perks/Benefits
- 24x7 on-call rotation
- Education reimbursement
- Health plans
- Hybrid working model
- In-office perks
- Parental leave options
- Retirement options
- Time off plans
Skills/Tech-stack
BGP | Firewall | MTR | Networking | OSPF | Ping | Python | Routing | Scripting | Security | Switching | TLS/SSL | Traceroute | Troubleshooting | Ubuntu | VPN
Education
N/A
Roles
Regions
Countries
States
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