Technical Support Engineer III
INR 2000K-2400K (estimate) Senior-level Full Time Found 2d ago
Tasks
- Act as subject matter expert
- Adhere to policies and procedures
- Create and deliver mentoring programs
- Document interactions and case details
- Gather logs and configurations
- Participate in knowledge sharing and documentation
- Perform other duties and projects
- Prioritize workload and manage escalations
- Proactively identify and resolve issues
- Provide technical reviews and training
- Recommend and follow through with solutions
- Research and troubleshoot issues
- Respond to customer cases
- Support product supportability programs
Perks/Benefits
- N/A
Skills/Tech-stack
Active Directory | Application Support | Certificates | Cloud services | Connection troubleshooting | Dump analysis | Email Troubleshooting | Endpoint diagnostics | Enterprise Cloud | Enterprise Cloud Services | File analysis | HTTP | Information security | Knowledge Base | Knowledge base research | LDAP/AD | Log file | Log file analysis | MSSQL | Mac OS | Memory dump | Memory dump analysis | Methodology troubleshooting | Networking Fundamentals | Packet Capture | Packet capture Wireshark | Red Hat | Red Hat Linux | SMTP | SSL/TLS | TCP/IP | Understanding protocols | Windows Linux | Windows Linux Mac | Windows Linux Mac OS
Education
Bachelor's Degree | Computer Science | Higher in information systems
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