Sr. Specialist II, Gainsight Administrator
Tasks
- Administer system platforms
- Analyze engagement risk lifecycle progression retention
- Build success plans and surveys
- Coach and mentor team members
- Configure rules and automations
- Create CTAs and playbooks
- Define KPIs and customer data models
- Develop dashboards and health scores
- Ensure data quality and performance
- Improve onboarding adoption engagement and retention
- Lead system administrator team
- Maintain governance documentation
- Manage Journey Orchestrator programs
- Manage stakeholder requirements
- Monitor automation outcomes
- Optimize data integrations
- Plan sprints and groom backlog
- Set priorities and assign workload
- Translate business requirements into solutions
Perks/Benefits
- N/A
Skills/Tech-stack
Backlog Grooming | Change Management | Customer Engagement | Dashboards | Data Modeling | Data Quality | Data integration | ETL | Governance | Journey orchestration | KPI | Project Management | Reporting | Sprint Planning
Education
N/A
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