Engineer 4, Customer Technical Support
Remote, United States; Overland Park, Kansas, United States
R
USD 85K-110K (estimate) Senior-level Full Time
Tasks
- Act as remote customer advocate
- Apply systems analysis for hardware and software
- Communicate resolution plans to customers
- Contribute to knowledge base articles
- Create and maintain eServices content
- Diagnose and resolve customer issues
- Escalate complex issues to senior resources
- Gather and analyze diagnostic information
- Manage case schedules and priorities
- Mentor and coach junior technical support engineers
- Participate in customer conference calls
- Provide subject matter expertise
- Review technical solution articles for accuracy
- Use troubleshooting tools to run tests
- Validate technical information
Perks/Benefits
Skills/Tech-stack
Active Directory | Browser Developer Tools | Certificate management | Command Prompt | DNS | Developer tools | Fiddler | File analysis | Information services | Internet Information Services | LDAP | Log file | Log file analysis | Microsoft Active Directory | Microsoft Azure | Microsoft SQL | Microsoft SQL Server | Netstat | Network Troubleshooting | Nslookup | Postman | Powershell | SAML | SQL Server | SSL Certificate | SSL Certificate Management | TCP/IP | Traceroute | Troubleshooting | Windows server | Wireshark
Education
N/A
Related jobs
-
Security Engineer - ICAM USD 161K-227KAWS | Access Management | Application Integration | Audit Readiness | AuthenticationSenior-level Full TimeRemote, United States R1d ago
-
Application Security Engineer USD 80K-98KAPI Security | Application Security | Azure Security | CI/CD | CWEMid-level Full TimeHYBRID - BLOM ADMINISTRATIVE CAMPUS, United … R1d ago
-
Data Engineer USD 100K-138K800-53 | API Integration | AWS GovCloud | Agile | Automated testing401k matching | Healthcare benefits | Life insurance | Paid Holidays | Paid time offMid-level Full TimeUnited States - Remote R1d ago
-
Security Engineer IC-03 USD 40K-268KAWS | Application Security | Artificial Intelligence | Cloud platform | Containerization401k plan | Company bonus | Equity | Full remote work permitted | Medical, dental, and vision benefitsMid-level Full TimeSouth San Francisco, CA and US-Remote R1d ago
-
Sr. Consultant/Resident Engineer USD 140K-200KAndroid | DNS | Firewall administration | GRE | HTTPAfter-hours support rotation | Education reimbursement | Health plans | Parental leave options | Retirement optionsSenior-level Full TimeRemote - USA R1d ago
-
Enterprise Sales Engineer USD 220K-260KAccess Management | Active Directory | Cloud Security | Cybersecurity | Enterprise SalesDental insurance | Flexible vacation policy | Health insurance | Parental leave | Remote workMid-level Full TimeUS, Remote R1d ago
-
Perimeter Security Engineer USD 91K-169KAWS WAF | Akamai | Application Firewall | Azure WAF | BashDisability insurance | Health insurance | Life insurance | Paid Holidays | Retirement savings planSenior-level Full TimeGA Atlanta 1050 Techwood Drive NW, … R2d ago
-
Endpoint Automation Staff Engineer USD 110K-230KAPI Integration | Access Management | Active Directory | Bash | Detection and Response401k match | Adoption Assistance | Certification assistance | Fertility assistance | Mental healthcareSenior-level Full TimeCA Palo Alto Office, United States R2d ago
-
AWS | Access Control | Access Control Lists | Activity monitoring | Azure401k employer match | Comprehensive health benefits | Educational assistance | Fully remote | Paid time offSenior-level Full TimeAny city, TX, US, 99999 R2d ago
-
Staff Engineer Security USD 100K-150KAI Security | AWS | Adversarial Attacks | CI/CD | Cloud SecuritySenior-level Full TimeRemote GA, United States R2d ago
-
Mid-level Full TimeUnited States - Remote R2d ago
-
Security Engineer - Pre-sales USD 114K-152KAWS | Access Management | Azure | CIS | Cloud Security401k match | Company-Paid Holidays | Dental insurance | Disability insurance | Education assistanceMid-level Full TimeUS - Remote - Chicago - … R2d ago
-
Access Governance | Access Management | Active Directory | Authentication | Azure AD401k matching | Comprehensive benefits package | Disability insurance | Health insurance | Life insuranceSenior-level Full TimeLos Angeles, CA, United States R2d ago
-
Senior Solutions Engineer USD 115K-160KAWS | AWS CloudFormation | Access Management | Agentic AI | Application governanceSenior-level Full TimeRemote California R2d ago
-
Systems Security Engineer USD 108K-139KApplication Firewall | Bash | Check Point | Check Point CloudGuard | Cisco401k match | Birthday day off | Career development | Paid parental leave | Paid time offSenior-level Full TimeRemote, United States R2d ago
-
ACL | BGP | Check Point | DHCP | DNSHybrid workSenior-level Full TimeHouston, TX. R2d ago
-
Application Security Engineer USD 140K-160K800-53 | Advanced Security | Ansible | Application Security | BashRemote work with onsite visits | US government security clearance supportMid-level Full TimeWashington, DC, United States R3d ago
-
None Full TimeVirginia, Manassas-VA R3d ago
-
IAM Engineer USD 76K-114KAccess Control | Access Management | Access Permissions | Access permissions troubleshooting | Access reviewsNo sponsorship or visa transfer | On-call rotation | Remote work | Total Rewards benefits | Travel requirementsEntry-level Full TimeMilwaukee, WI - 3031 W Montana … R3d ago
-
Sr M365 Engineer USD 107K-195KActive Directory | Active Directory Federation Services | Active Directory federation | Agile Scrum | Azure ADMentor junior engineers | Public trust clearance or higherSenior-level Full Time6314 Remote/Teleworker US, United States R3d ago
-
Channel Sales Engineer - North Central USD 230K-275KAWS | CASB | Cloud IAM | Cloud Security | Data Loss PreventionDental insurance | Health insurance | Life insurance | Long-term disability insurance | Office setup reimbursementMid-level Full TimeChicago, IL, US R5d ago
-
Security Operations Engineer USD 138K-215KAzure DevOps | Bash | CloudFormation | Data Loss Prevention | Data lossEmployee assistance program | Healthcare insurance | Life insurance | Paid Company Holidays | Pension/retirement matchingSenior-level Full TimeU.S. Remote R5d ago
-
Senior Manager - SIEM SOAR Engineer USD 150K-200KAnsible | Automation | Azure | Azure Lighthouse | Correlation rules401k matching | Accident insurance | Dental insurance | Family leave | Health insuranceSenior-level Full TimeUnited States R5d ago
-
API Integration | AWS | Access Control | Attack Path | Attack Path AnalysisCorporate holidays | Dental insurance | Flexible time off | Home internet allowance | Medical insuranceMid-level Full TimeRemote R5d ago
-
Access Control | Access Controls | Access Management | Asset Management | BashHybrid work environment | On site and home work flexibilityMid-level Full TimeBridgeton, NJ, United States R5d ago