Engineer 4, Customer Technical Support
Remote, United States; Overland Park, Kansas, United States
R
USD 85K-110K (estimate) Senior-level Full Time
Tasks
- Act as remote customer advocate
- Apply systems analysis for hardware and software
- Communicate resolution plans to customers
- Contribute to knowledge base articles
- Create and maintain eServices content
- Diagnose and resolve customer issues
- Escalate complex issues to senior resources
- Gather and analyze diagnostic information
- Manage case schedules and priorities
- Mentor and coach junior technical support engineers
- Participate in customer conference calls
- Provide subject matter expertise
- Review technical solution articles for accuracy
- Use troubleshooting tools to run tests
- Validate technical information
Perks/Benefits
Skills/Tech-stack
Active Directory | Browser Developer Tools | Certificate management | Command Prompt | DNS | Developer tools | Fiddler | File analysis | Information services | Internet Information Services | LDAP | Log file | Log file analysis | Microsoft Active Directory | Microsoft Azure | Microsoft SQL | Microsoft SQL Server | Netstat | Network Troubleshooting | Nslookup | Postman | Powershell | SAML | SQL Server | SSL Certificate | SSL Certificate Management | TCP/IP | Traceroute | Troubleshooting | Windows server | Wireshark
Education
N/A
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