Director of Technical Account Management, Customer Success, Cybersecurity / DLP
Tasks
- Collect customer cybersecurity feedback
- Coordinate incident response support
- Debug policy false positives
- Develop customer executive playbooks
- Drive customer onboarding
- Instrument customer health metrics
- Lead technical account management
- Manage DLP policy onboarding
- Manage customer success team
- Prevent data leaks
- Prioritize DLP gaps with engineering
- Reduce churn by monitoring adoption
- Run SOC dashboard reporting
- Triage and reproduce DLP issues
Perks/Benefits
Skills/Tech-stack
Behavioral analytics | Customer Onboarding | Customer Success | Data Loss Prevention | Data loss | Gainsight | Linear | Loom | Loss prevention | Machine Learning | Notion | Policy Simulation | Postman | Regex | SOC Dashboards | Threat Intelligence
Education
N/A
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