Director, Customer Success - S&O SASE
Tasks
- Align with sales leadership on account growth handoffs
- Coordinate cross-functional resources
- Define and execute SASE customer success strategy
- Develop customer lifecycle playbooks
- Drive shift to cloud native SASE consumption model
- Establish customer success KPIs
- Lead mentor and scale customer success engineering team
- Manage at risk accounts with get well plans
- Partner with product and engineering on customer feedback
- Serve as executive sponsor for enterprise accounts
Perks/Benefits
- N/A
Skills/Tech-stack
ARR Management | AWS | Account Management | Azure | Business reviews | CASB | CSAT | Churn Rate | Cloud Computing | Customer Success | Cybersecurity | Enterprise networking | Executive Business Reviews | Google Cloud | Gross Retention | KPIs | NPS | Net Retention | Professional Services | SASE | SD-WAN | SaaS | ZTNA
Education
Regions
Countries
States
Cities
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