Service Desk Tier 1 Lead
Tasks
- Communicate with customers and management
- Configure maintain and troubleshoot Windows servers
- Configure maintain and troubleshoot Windows workstations
- Develop and edit standard operating procedures
- Mentor staff and coordinate technical support
- Monitor and route service tickets
- Prepare service desk reports and metrics
- Provide day to day oversight of service desk staff
- Record document and close incidents
- Resolve escalated incidents
Perks/Benefits
- N/A
Skills/Tech-stack
Active Directory | Antivirus | Data Backup | Horizon View | ITIL | Incident Management | Microsoft Exchange | Microsoft Office | Networking | Problem Solving | Server 2008 | Server 2012 | Server 2016 | Service ticketing | VSphere | Windows 10 | Windows 11 | Windows Server 2008 | Windows Server 2012 | Windows Server 2016 | Windows server
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
Roles
IT | IT Support | IT Support Specialist | Lead | Service Desk Tier 1 Lead | Specialist | Support Specialist
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