Director of Technical Account Management, Customer Success, Cybersecurity / DLP
Tasks
- Analyze leak attempts blocked metrics
- Build executive onboarding playbooks
- Collect customer cybersecurity feedback
- Debug DLP policy false positives
- Drive customer onboarding for DLP
- Instrument customer health signals
- Lead technical account management
- Manage and coach customer success team
- Monitor policy adoption metrics
- Partner with engineering to reproduce DLP gaps
- Predict churn and reduce churn
- Present insights to CISOs
- Prioritize and remediate DLP issues
- Run policy simulators for onboarding
- Support DLP incident response workflows
- Triaging customer issues
Perks/Benefits
Skills/Tech-stack
Account Management | Artificial Intelligence | Behavioral analytics | Customer Success | Cybersecurity | DLP | Data Loss Prevention | Data loss | Gainsight | Linear | Loom | Loss prevention | Machine Learning | Notion | Policy tuning | Postman | Regex | Regular Expressions | SOC Operations | Sales Enablement | Technical account management | Threat Intelligence
Education
N/A
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