Escalation Engineer
Tasks
- Collaborate with backline engineers
- Collect issue information and report metrics
- Communicate with security and operations teams
- Create support documentation
- Document bugs for engineering
- Identify root cause
- Manage priority support requests
- Meet customer SLAs
- Reproduce reported behavior
- Resolve issues or escalate
- Troubleshoot customer issues
Perks/Benefits
- N/A
Skills/Tech-stack
Customer escalation | DLP | Data Loss Prevention | Data loss | Endpoint Security | GitHub | Jira | Loss prevention | SLA management | SaaS | Salesforce | Security technology | Technical Support | Troubleshooting
Education
N/A
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