Technical Support Associate 2nd Shift, Ability to work 11:30am-8pm GMT
London, United Kingdom, United Kingdom
GBP 31K-40K (estimate) Mid-level Full Time
Tasks
- Create knowledge base entries
- Document customer interactions for auditing
- Escalate recurring issues to team leads
- Maintain internal knowledge systems
- Participate in pre release testing
- Resolve technical support inquiries via live chat
- Resolve technical support inquiries via telephone
- Resolve technical support inquiries via ticket system
- Spin up lab environments to reproduce customer networks
- Stay current on product changes
- Troubleshoot using lab firewalls switches routers endpoints
- Validate performance against test plans
Perks/Benefits
Skills/Tech-stack
Android | BIND | Chromebook | Content Filtering | DNS | Firewalls | IOS | Intrusion Prevention | Linux | MacOS | Packet Capture | Penetration Testing | Public Key Infrastructure | Public key | Risk Assessment | Routing | SSL/TLS | Switching | Test Plans | VDI | Virtualization | Windows | Windows server
Related jobs
-
Cyber Security Specialist - eCommerce Security GBP 24K-24KAgile | Application Security | Azure | Bug Bounty | CI/CDCompany car allowance | Company pension match | Employee assistance helpline | Employee discount | Flexible workingSenior-level Full TimeAsda House, United Kingdom1d ago
-
Cybersecurity Remediation Specialist GBP 50K-70K800-53 | API Gateway | API Security | Access Management | CIS BenchmarksSenior-level Full TimeUK - Macclesfield, United Kingdom1d ago
-
Technical Support Engineer GBP 46K-60KAccount administration | Active Directory | DNS | Firewall | Group PolicyMid-level Full TimeRemote United Kingdom R6d ago
-
Technical Support Engineer - Cloud (Remote, GBR) GBP 50K-56KAPI troubleshooting | AWS | Azure | Cloud Computing | Cloud platformEmployee networks | Paid adoption leave | Paid parental leave | Professional development | Remote workMid-level Full TimeGBR Remote, United Kingdom R6d ago
-
Information Security Specialist GBP 45K-55KAuditing | Cybersecurity | Data Protection | GDPR | Gap AnalysisAnnual leave | Flexible working hours | Healthcare | Life insurance | Quarterly in person team eventsSenior-level Full TimeCambridge, United Kingdom - Remote R6d ago
-
OMC Security Operations Specialist GBP 44K-50KAccess Control | Business Continuity | Crisis management | Emergency response | Incident ManagementHealth and welfare benefits | Paid leave | Recognition | Retirement benefits | Training and developmentMid-level Full TimeCWL11, United Kingdom6d ago
-
Systems Specialist GBP 30K-35KActive Directory | Amazon Web Services | Android | Application Management | Azure Active DirectoryMid-level Full TimeLondon, United Kingdon, United Kingdom of …8d ago
-
Senior Information Security Specialist GBP 93K-110KAccess Management | Business Continuity | CCPA | Change Management | Cloud infrastructureSenior-level Full TimeBerlin, Germany; Helsinki, Finland; London, United …9d ago
-
Cloud Computing | Linux | Log Analysis | Networking | On-PremisesCareer development | Global support organization | Hybrid work scheduleEntry-level Contract Full Time InternshipUnited Kingdom9d ago
-
Technical Support Engineer GBP 40K-47KLinux | Log Analysis | Logging | Monitoring | NetworkingHybrid work environmentMid-level Full TimeUnited Kingdom9d ago
-
Technical Support Engineer (Remote, GBR) GBP 56K-68KAdversary tactics | Cause analysis | Customer support | Detection Triage | Endpoint SecurityPaid adoption leave | Paid parental leave | Paid vacation and holidays | Professional development | Remote work flexibilityMid-level Full TimeGBR Remote, United Kingdom R13d ago
-
Artificial Intelligence Security Specialist EMEA GBP 72K-93KAI Safety | Agentic Systems | Artificial Intelligence | Behavioral analytics | Cyber SecurityAnnual leave | Employee assistance program | Hybrid work model | Learning and development resources | Life insuranceMid-level Full Time33 CANADA SQUARE CANARY WHARF LONDON, …15d ago
-
IT Operations and Systems Specialist GBP 39K-44KAccess Management | Active Directory | Backup and Recovery | Cyber Security | IT Service ManagementMid-level Full TimeLondon, United Kingdom18d ago
-
Technical Support Engineer III GBP 61K-78KBash | Cloud infrastructure | Cybersecurity | Encryption | IT OperationsEmployee assistance program | Healthcare insurance | Life insurance | On-call rotation | Paid Company HolidaysSenior-level Full TimeHome Office (Belfast)26d ago
-
Cyber Security Specialist GBP 33K-36KActive Directory | Azure Active Directory | Cyber Security | Data Loss Prevention | Data lossAnnual leave | Blue Light Card discounts | Free onsite parking | Generous pension | Learning and development programmesEntry-level Full TimePortsmouth, Hampshire, United Kingdom26d ago
-
Mid-level Full TimeLondon, Greater London, GB R27d ago
-
Senior Security Specialist GBP 72K-85KAccess Management | Agile | Angular | Apache Camel | Apache KafkaCareer growth opportunities | Collaborative team | International work environmentSenior-level Full TimeUnited Kingdom27d ago
-
Security Operations Specialist GBP 55K-70KCyber Security | Cyber Security Monitoring | EDR | Incident Response | LinuxEducation support | Employee assistance program | Flexible working hours | Global family leave policy | Internal inclusion and diversity employee networksSenior-level Full TimeLondon, GB1mo ago
-
Senior Security Specialist GBP 72K-91KActive Directory | Application Security | Attack Simulation | Cryptography | Data Loss PreventionHealthcare | Paid volunteering days | Retirement planning | Wellbeing initiativesSenior-level Full TimeLondon, United Kingdom1mo ago
-
Staff Application Security Engineer GBP 70K-80KApplication Security | Applied cryptography | CI/CD | CVSS | Code reviewEquity | Flexible schedules | Global collaboration | Health and wellness benefits | Inclusive cultureSenior-level Full TimeEMEA; Italy, Remote; Netherlands, Remote; Poland, … R1mo ago
-
Technical Support Engineer GBP 70K-90KAPI Design | AWS | Artifact management | Azure | Bill of MaterialsAnnual leave | Conference/training budget | Dental insurance | Equipment budget | Family friendly working policiesMid-level Full TimeBelfast, United Kingdom R1mo ago
-
Awareness Training | Crisis management | Detection Systems | Firewalls | ISO 27001401k match | Annual flu vaccinations | Dental coverage | Development sessions | Discounts and savingsExecutive-level Full TimeLondon, England, United Kingdom1mo ago
-
Systems Specialist GBP 30K-35KActive Directory | Amazon Web Services | Anti-Malware | Antivirus | Azure Active DirectoryAfter hours support opportunities | Client project exposure | Hybrid workMid-level Full TimeLondon, United Kingdon, United Kingdom of …1mo ago
-
Principal Product Specialist GBP 80K-105KAccess Management | Application access | Attack prevention | Browser Security | DLPEducation reimbursement | Health plans | Parental leave options | Retirement options | Time off plansSenior-level Full TimeRemote - UK R1mo ago
-
Cyber Security Specialist GBP 60K-75KAWS | Access Management | Amazon Web Services | Azure | CI/CDFlexible hybrid work model | Remote work flexibility | Security training and documentation support | Team mentoringSenior-level Full TimeGB-Edinburgh-Office, United Kingdom1mo ago