Enterprise Customer Success Manager
Tasks
- Build customer relationships
- Conduct quarterly business reviews
- Define success criteria
- Drive customer product adoption
- Manage at risk customer success plans
- Monitor support tickets for SLA compliance
- Partner with sales, SEs, and Professional Services
- Support contract renewal, upsell, and cross-sell
- Track KPIs and ROI reporting
Perks/Benefits
Skills/Tech-stack
Account Management | Active Directory | Amazon Web Services | Azure | Business reviews | Cloud platform | Customer Relationship Management | Customer Success | Customer relationship | Database Administration | DevOps | Enterprise Sales | Google Cloud | Google Cloud Platform | IAM | KPI Reporting | LDAP | Linux | Product adoption | Quarterly business reviews | Relationship Management | Return on Investment | SIEM | Scripting | Service Level | Service Level Agreement | Unix | Web Services | Windows Administration
Education
N/A
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