Director of Technical Account Management, Customer Success, Cybersecurity / DLP
Philadelphia, PA
A USD 220K-250K (estimate) Executive-level Full Time
Tasks
- Coach and lead customer success team
- Collect customer feedback for product roadmap
- Debug DLP policy false positives
- Drive customer success strategy
- Lead technical account management
- Manage customer cyber health metrics
- Monitor policy adoption and leak attempts
- Own DLP onboarding and launch sequences
- Partner with engineering on threat reproduction
- Plan customer field workshops and executive briefings
- Predict and prevent customer churn
- Prioritize remediation for data loss prevention
- Triage and reproduce DLP gaps with engineering
Perks/Benefits
Skills/Tech-stack
Account Management | Behavioral analytics | Customer Success | DLP AI | Data Exfiltration Detection | Data Loss Prevention | Data exfiltration | Data loss | Exfiltration detection | Gainsight | Linear | Loom | Loss prevention | Machine Learning | Notion | PII Detection | Postman | Regex | SOC Operations | Technical account management | Threat Intelligence
Education
N/A
Regions
Countries
States
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